Useful information

Quality Assurance

Unique New Zealand has been rated as Category 1 private training establishment by the New Zealand Qualifications Authority. The full report can be downloaded here.

Code of Practice

Unique New Zealand Education Services Ltd has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of the Code are available here

Immigration

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at www.immigration.govt.nz

Eligibility for Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at www.moh.govt.nz

Accident Insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz

Medical and Travel Insurance

International students must have appropriate (Section 16.5 a-d) and current medical and travel insurance while studying in New Zealand.

If you do not have appropriate insurance at the start of your study at Unique New Zealand, we will require you to purchase it before you can continue your study.

Please click here for more information.

Fee Protection

Unique New Zealand believes very strongly in protecting all monies received from students until such time as the students have completed their courses. In order to do this all students must comply with the following conditions:

  • All students enrolling at Unique New Zealand will be sent a Public Trust Student Fee Trust Account Application Form which must be signed by the student (or student’s parent/legal guardian if the student is under 18 years) and returned to Unique New Zealand.
  • If a signed Public Trust Application Form is not received and a student is Under 18 years old then by signing the enrolment form the student’s parent/legal guardian agrees to appoint Unique as their agent to sign the Public Trust Application Form on their behalf.

Conditions of Enrolment

See below.

Dispute Resolution Scheme/ iStudent Complaints

iStudent Complaints is an independent dispute resolution scheme established by the New Zealand Government to encourage swift settlement of contractual and financial disputes between international students and their providers in New Zealand. More information can be found here.

Programmes

1. Unique New Zealand Education Services Ltd reserves the right to change course arrangements without prior notice.

Payment of fees

2.1  Fees must be paid in full at least 2 weeks before your course starts or on receipt of our invoice within this period.

2.2  All fees are calculated in complete weeks and any part of a week is counted as a full week. No compensation is given for public holidays when the school is closed.

2.3 Fees will rise if GST is increased.

2.4 All payments are under the protection of an independent trustee. Unique New Zealand believes very strongly in protecting all monies received from students until such time as the students have completed their programmes. In order to do this all students must comply with the following conditions:

2.4.1 All students enrolling at Unique New Zealand will be sent a Public Trust Student Fee Trust Account Application Form which must be signed by the student (or student’s parent/legal guardian if the student is under 18 years) and returned to Unique New Zealand.

2.4.2 If a signed Public Trust Application Form is not received and a student is Under 18 years old then by signing the enrolment form the student’s parent/legal guardian agrees to appoint Unique as their agent to sign the Public Trust Application Form on their behalf.

Cancellation and refunds

3.1  For programmes of less than 5 weeks if you withdraw before your course starts or within the first 2 days of your course, you will be entitled to a 50% refund of fees paid to Unique New Zealand, less homestay fees already paid to the homestay family.

3.2  For programmes of 5 weeks or more but less than 3 months if you withdraw before your course starts or within the first 5 days of your course, you will be entitled to a 75% refund of fees paid to Unique New Zealand, less homestay fees already paid to the homestay family.

3.3 For programmes of 3 months or longer, if you withdraw before your course starts or within the first 10 working days of the course you will be entitled to a full refund of fees paid to Unique New Zealand, less a deduction for costs incurred by Unique New Zealand, up to a maximum of 25% of the fee total paid.

Unique will provide you with details of the cost components for the purpose of working out the maximum deductible percentage. In the event of a dispute over the cost component deducted, you can refer the matter to iStudent Complaints.

3.4  If the student visa application is declined prior to course start date, the student is entitled to a refund of the total fees paid minus the Public Trust Account set-up fees ($26).

3.5  Confirmation of your wish to withdraw must be provided in writing to Unique New Zealand. No refunds are given if you withdraw later than the dates specified above.

3.6  We do not refund fees or give a fee extension if you take time off during the course or leave the course before it has expired.

3.7  We will refund the unused weekly homestay charges if your find other accommodation. You must give your host family and the school at least one week’s notice of your intention to leave, or one week’s homestay fee will be forfeited in lieu of notice.

3.8  If you go on holiday and wish to return to the same homestay you must still pay the homestay charge while you are away.

Attendance

4.  You are expected to attend class regularly and punctually, and must comply with the conditions of your student permit.

Liabilities

5.1  At Unique New Zealand, we take every care to ensure your safety. We cannot, however, be held responsible for any loss, damage or injury incurred within the school, homestay family or on a school excursion.

5.2  All students are required to have medical and travel insurance which complies with the NZ Government’s Education (Pastoral Care of International Students) Code of Practice 

5.3  Unique New Zealand shall not be liable if the published services cannot be provided for reasons beyond our control. However, fee refund policies will still apply as per 3.1, 3.2, 3.3 and 3.4.

5.4  In case of accidental injury or sickness longer than 3 days, a doctor’s certificate should be presented to your student advisor.

5.5  No student under the age of 18 years who is in New Zealand under a student visa/permit applicable to Unique New Zealand is permitted to drive or own a motor vehicle (car/motorcycle etc.). Vehicles must be driven only by a full motor vehicle licence holder.

5.6  By accepting the conditions of enrolment the student (or parent/guardian for students aged under 18) gives permission for Unique New Zealand to freely use the student’s image and written references in its promotional material.

5.7: Nondisclosure of physical or mental illness may result in termination of enrolment.

Homestay

6.1  Students must have their accommodation arranged before their course start date.

6.2  Unique New Zealand automatically gives each student aged under 18 an accommodation guarantee if they wish to stay with a Unique New Zealand host family.

6.3  If students wish to change their homestay, they must inform the Unique New Zealand Homestay Coordinator and give one week’s prior notice to the host or pay one week’s fees in lieu of notice.

For all other Homestay conditions please refer to the fees page.

Legal requirements

7.  Students are expected to comply with the laws of New Zealand and observe appropriate social standards. Failure to do so or failure to comply with Unique New Zealand regulations may lead to the expulsion of the student and the forfeiture of tuition fees along with visa revocation in more serious instances.

Special procedures

8.  High School students are required to forward recent school reports and a character reference before we can accept their enrolment.

Translations

9.  The English language version of all Unique New Zealand information and conditions takes precedence over any translations to other languages, should there be any difference in meaning or interpretation.

Young learners

Unique NZ WILL accept 10 year old Junior students, with conditions:

  • if they study English Plus Activities only
  • if they come in a group with a group leader, OR
  • if they come with a parent who will reside with them, and go to Activities with them

Unique will accept 11 year old students to study English Plus Activities only